SCSB EDD workflows

Scans from Partner libraries

Current request scanning workflow

All scan requests will initiate in HOLLIS, with a link to ILLiad
With a variety of ILLiad routing rules, IDS logic, and system addons in place, requests will flow through the following systems for fulfillment:
1. Rapid
2. OCLC
3. Docline
Requests will be tracked in ILLiad
Fulfilled scans will be emailed in ILLiad automatically
Emails are sent from ill@harvard.edu; responses go directly to LibAnswers for staff response; staff can reactivate and request resends from within ILLiad

All scan requests will initiate in HOLLIS, with a link to ILLiad
After resource sharing staff have exhausted all other fulfillment networks, the request will be sent to SCSB via ILLiad.
The request will be "finished" in ILLiad after sending through SCSB.
ReCAP will email article to ill@harvard.edu
- If the item is not on shelf, too fragile, or otherwise unavailable for scanning, ReCAP will email ill@harvard.edu and inform them of this
Resource sharing staff will upload the article in ILLiad, which sends to the patron.

Scan requests will arrive in LAS as EDD requests
HD Circulation staff will print retrieval requests with citations
After retrieval, materials are handed off to HD Resource Sharing
HD Resource Sharing scans with EDD coversheet
Scan is sent via email to patron that requested scan; email is from hdedd@hulmail.harvard.edu