Outreach Plan

Stakeholder	Channel	Lead	Status
Patrons	LibAnswers Macro	Mr. Lee Fenn	IN PROGRESS
	Add announcement and FAQ language to ILLiad page	Jason Clarke	COMPLETE
	Migration-Related FAQs Draft migration-related FAQs Publish FAQs Existing FAQs needing updates https://ask.library.harvard.edu/faq/82082 (attached screenshot is also out of date; Get It was rebranded to Access Options) https://ask.library.harvard.edu/faq/82038 Draft FAQ updates Update FAQs	Julie Petzold	IN PROGRESS
	BD service page updates (https://library.harvard.edu/services-tools/borrowdirect)	Julie Petzold Mr. Lee Fenn	COMPLETE
Access Services	Announcement at AS Staff meeting	Amy Boucher Leila Smith	COMPLETE
Access Services	Updates to ELT	Leila Smith	COMPLETE
Harvard Library	hlcomms message the Thursday before launch (includes asking folx to review their web content and training documentation for old links)	Amy Boucher	COMPLETE
Harvard Library	LibGuides Searches for "borrow direct" and "borrowdirect" yield 118 and 66 results, respectively. Fortunately, it does give us a list of guide owners. JP proposes we email these owners and ask them to review their guides for links to the old BD catalog. None of the guides owned by Access Services need updating. Draft communication to guide holders Solicit feedback Send communication to guide holders	Julie Petzold	COMPLETE