This page documents the procedures for managing Aeon requests for materials that are stored both onsite and at HD.  Staff are responsible for managing any request they submit through HOLLIS Special Request, either through HAD or HOLLIS, in Aeon.  

Locating your orders in Aeon

Log in to the Aeon client. 

• If you don't have an account, see the instruction for requesting an account.
• If you are using Aeon for the first time on a new computer, you will have to connect to Aeon.

Locate your order(s) in Aeon by searching for your name (last name, first name) in the Name box in the search users box in the ribbon at the top of the screen

If you are the only user in the system with your name, your user record will open automatically.  If there are other users with the same name, you will be directed to the users tab where you will select your record by double clicking on it.  In your user record, select the Requests tab

Managing your Aeon order for onsite materials

Highlight all of the items you are going to retrieve.  Make sure you've only selected material that is stored onsite.  Click the Check Out Item button at the top of the screen and select In Technical Services - Manuscripts and Other from the dropdown. If the Check Out Item option isn't available, click the Route button at the top of the page, then select Technical Services, then In Technical Services - Manuscripts and Other.  A Confirm Status Change box will pop up.  Click yes. 

If you want to create a request ticket for onsite material but will not be able to retrieve it that same day, please route the request in the Awaiting Request Processing - Reviewed queue by clicking the Route button, then selecting Awaiting Processing, then selecting Awaiting Request Processing - Reviewed.

After the Transaction Status of your requests has changed, highlight the items and click the "Reprint Callslip" button at the top of the screen

Print the call slip(s) on regular paper.  Put the sheet (it will have 2 copies of the slip on it) on the shelf when you remove the box.

Managing your Aeon order for materials stored at HD

Before routing your HD orders, you must open each ticket and add some information.

Double click on the ticket to open it. Depending on where the request was submitted from, different fields will be populated.  These are the fields that MUST be completed:

• Title
• Owning Library (always SCH)
• Call Number
• Volume/Box (may be blank for published material requests, depending on item)
• Barcode
• Paging Note
• Special Request (records any information of use to Research Services; minimum requirement is "staff request")
• Staff Note (must be entered as Order: mm/dd/yyyy or your order won't be including in the HD order)
• Scheduled Date

Example of a completed Aeon ticket from HAD:

Example of completed request from HOLLIS:

Once you have completed the ticket, click the save button (circled in the HOLLIS example above).  You'll know the ticket has saved when the yellow highlighting goes away.  

After the record has saved, click the Route button at the top of the screen and select Awaiting Processing→Awaiting HD Ordering - Reviewed. 

Tickets in the Awaiting HD Ordering - Reviewed queue are included in the HD order by Research Services staff each day.  Requests must be submitted to the queue by 3pm each day.  Requests submitted later will not be ordered unless you update the date in the Staff Note to a future date.  Please note that it is your responsibility to follow up on your requests, not the Research Services staff monitoring the Aeon queues.