Creating orders in Aeon

This page documents the procedures for creating requests for materials in Aeon.  These instructions should be used to order material that isn't represented in a finding aid and that can't be requested through HOLLIS.  

Log in to the Aeon client. 

• If you don't have an account, see the instruction for requesting an account.
• If you are using Aeon for the first time on a new computer, you will have to connect to Aeon.

Navigate to your Aeon user record by searching for your name (last name, first name) in the Name box in the search users box in the ribbon at the top of the screen

If you are the only user in the system with your name, your user record will open automatically.  If there are other users with the same name, you will be directed to the users tab where you will select your record by double clicking on it.  

Click on the New Request button, then select New Request for User

A blank ticket will be created.  Please note that only one box can be ordered in a single ticket.  

These are the fields that MUST be completed:

• Title
• Owning Library (always SCH)
• Call Number
• Volume/Box (may be blank for published material requests, depending on item)
• Barcode
• Paging Note
• Special Request (records any information of use to Research Services; minimum requirement is "staff request")
• Staff Note (must be entered as Order: mm/dd/yyyy or your order won't be including in the HD order)
• Scheduled Date

Once you have completed the ticket, click the save button (circled in the HOLLIS example above).  You'll know the ticket has saved when the yellow highlighting goes away.  

After the record has saved, click the Route button at the top of the screen and select Awaiting Processing, then Awaiting HD Ordering - Reviewed. 

Tickets in the Awaiting HD Ordering - Reviewed queue are included in the HD order by Research Services staff each day.  Requests must be submitted to the queue by 3pm each day.  Requests submitted later will not be ordered unless you update the date in the Staff Note to a future date.  Please note that it is your responsibility to follow up on your requests, not the Research Services staff monitoring the Aeon queues. 

To order multiple boxes from the same collection, you will need to clone your ticket.  Open the ticket you want to clone and click the Cloning button, then Clone Request to Current User

An exact copy of your ticket will be created.  Change the following fields:

• Volume/Box
• Barcode
• Call Number (if ordering a box from a different accession of the same collection)

Save the ticket, then Route it to the Awaiting HD Ordering - Reviewed queue