Aeon Administration and Support

Administrative Access Policy

As of 8/25/2017, the following administrative access policies apply to both the Aeon test environment and production environment:

• Customization Manager: Only one primary contact for the system and one backup contact for the system have access to the Customization Manager.  The primary and backup contacts can be reviewed and modified as needed.
• Staff Manager: Only LTS staff have access to the Staff Manager; LTS is responsible for creating staff accounts and updating staff permissions. 
• Web Directory (system web pages): Harvard staff do not have direct access to modify the system web pages.  All changes must be made by Atlas Systems staff. 

All Harvard administrative users with access to the Customization Manager or the Staff Manager must have a unique ID and password that meets the Harvard strong password requirement.  No system user may use a group, shared, or generic account.

Access for any terminated administrative users must be deactivated as soon as the user is terminated.

For more information about this policy, see the Aeon Administrative Access Policy document.

Other Admin Access (updated 8 Jun 2022)

AtlasBI - There should be admin staff with the Administrator role in AtlasBI to change status of users to allow Viewer (running reports) and Contributor (editing/creating) access, likely including at least one library staff member (perhaps on the Aeon Management Task Force). Currently, this only includes LTS staff.

Aeon Drive (T:) - Some admin staff should have access to edit items on the T: drive (most Aeon users do not have this ability). They would need to be added to the HUL-AeonAdmin-RW permissions group following the instructions on the Access to the Aeon Network Drive page (and swapping out this permission group for the one listed there).  

Requesting New Staff Accounts and System Changes

New staff client accounts or client account changes should be requested through LTS following these instructions.

System configuration changes should be submitted to the Harvard primary contact and backup contact. Any changes to the Harvard Aeon web pages will be drafted and submitted to Atlas Systems staff by the primary or backup contact for the system, and Atlas staff will modify the pages as requested. Changes to settings in the Customization Manager will be managed by the system contacts at Harvard.