System Support and Administration

Harvard Aeon Instance

Harvard's Aeon instance is centrally managed.

• Aeon Administration and Support
• Aeon Changes
• Aeon System Upgrades
• Reporting from Aeon

Aeon Client Application

HUIT and local IT support for professional schools install and the Aeon client.

Note that VPN access through an authorized tunnel (e.g. #hul) is required. If you are connected to the Harvard VPN through a specific tunnel and cannot log in successfully to the Aeon client, submit a ticket to LTS that includes the VPN tunnel you're using and your IP address when connected.

Aeon Client / ArchivesSpace Containers Add-On

The ArchivesSpace add-on in the Aeon client requires network access to the ArchivesSpace API. Cambridge campus IP addresses should already have access.

For users having trouble connecting to the ArchivesSpace add-on:

• Submit a ticket to LTS
  • Include the VPN tunnel (e.g. #hul, #hcl) you normally use and your IP address when connected 
  • Request access to the production ArchivesSpace API for use with the ASpace Containers add-on in Aeon

Aeon Client Accounts

LTS creates and manages Aeon client accounts for staff.

• Request a New Staff Account or Account Changes

Aeon Hosted Server

Atlas Systems hosts Harvard's Aeon servers (sandbox and production).

• Reporting Aeon Problems
• Atlas Support Tickets

Aeon Network Drive

HUIT maintains a network drive for files that supplement Aeon client functionality.

• Access to the Aeon Network Drive

HOLLIS Requesting

LTS supports Aeon request links from HOLLIS

• Alma Codes for Aeon Requestable Items
• Catalog Record Prep for Aeon

Harvard Library Aeon Listserv

https://calists.harvard.edu/mailman/listinfo/aeon-users