Resource Sharing

System behavior change in when links display. Conditions are: Must be logged in; item must be a book or journal; item must be available in Primo; item must not be on a title that is Aeon-eligible. We do not use item-level GES rules, therefore, sometimes Scan Del links will appear on unexpected items or not appear. Staff and users should use the Scan and Deliver option on the ILLiad request form to request items in the event that the link does not appear.

Item availability: While you may see Scan&Deliver links present for many items in HOLLIS, availability for the service is determined by our RAPIDILL mapping table. Sometimes a request link may appear on Harvard items that do not circulate. These items will not be lent. The request will be routed to a different institution for fulfillment in these cases. Resource Sharing automatically re-routes the majority of Scan&Deliver requests to the RAPIDILL service for fulfillment, which pushes the request to the owning library. The RAPID mapping table only allows requests for libraries that participate in the Scan&Deliver service and for items that are regular loans (01), standard non-circ (02), or in-library use (63). See more on item policy eligibility: Item Policies. We can be granular in our collections, so if you are receiving requests through the RAPIDILL service for collections that should not be available, please contact Jason Clarke to update the mapping table.