How to handle requests and recalls during intersession

Brief description of project

Make sure that items don't get marked Missing during winter break and that patron requests don't expire.

Information gathering

• Revisit for winter intersession 2020-2021 How to handle requests and recalls during intersession and How to handle requests and recalls during intersession01 Dec 2020

1. Patron requests over winter break: review number of days for expiration next year, including other requests besides patron requests. Think through impact for HD as well as last minute library closure before the holiday.
   1. dates need to be set AND turn off items automatically flipping to missing/lost
      
2. How to make sure library closing hours are correct? All libraries are different.
3. Should recall due date be manually lengthened during this period?
   1. J-Term Recalls 2020: decided to not to change any of Alma’s recall configurations for J-Term. Instead, ELT has decided to be more proactive in communicating recall polices to patrons, document and distribute best practices for finding patrons alternatives, and document parameters for when Access Services will manually extend recall dates or forgive recall fines if no workable alternatives are found. A taskforce from ELT will move this work forward.
4. Any changes will need documentation and a communication plan
5. Make sure requests don't expire in 7 days.

Analysis of options

• Option 1
• Option 2
• Not an option

Testing

• Action Items 

  0%

  Task List

Recommended practice or policy

• Recalls have been off since Spring 2020. If they are ever turned back on, revisit.
• Project is closed.

Communication plan