General

1. Fullfillment Notices and Letters
2. Needs a communication plan

All patron-facing notices to have barcode and call number of item

1. Needs configuring (Kara)
2. Probably should be an announcement about the change?

Add examples of letters to the notices page

Language Revisions (on hold because letter is currently off)

"Shortened Due Date" letter

Request Queue

Dear [library user],

The due date for your borrowed item [title] was shortened because it has been recalled for use by another library user.

The due date is [date].

Please note, the item(s) listed here are subject to overdue fees if they are needed by another library user and have been recalled. Additional information about items that have been recalled and alternative borrowing options are available on the Harvard Library website.

Alternatively, the due date for the item listed above may have changed because your borrowing privileges are set to expire. If your role with the university is ending, please return the book(s) by the due date.

Sincerely,

Harvard Library Access Services

Expiring Accounts

Dear [library user],

The due date for your borrowed item [title] was shortened because your borrowing privileges will expire before the item’s original due date.

The new due date is [date].

Please note, the item(s) listed here are may be subject to overdue fees if they are needed by another library user and have been recalled. Additional information about items that have been recalled and alternative borrowing options are available on the Harvard Library website.

Alternatively, the due date for the item listed above may have changed because your borrowing privileges are set to expire. If your role with the university is ending, please return the book(s) by the due date.

Please respond to this email if you have any questions.

Sincerely,

Harvard Library Access Services

Due Date Change for Item(s)

Dear Kara Young,

Item barcode: 32044143847713
Call Number: PN6727.C3827 H88 2017

Please note, the item(s) listed here are subject to overdue fees because they are needed by another library user and have been recalled.

Additional information about items that have been recalled and alternative borrowing options are available on the Harvard Library website.

Please respond to this email if you have any questions.

Sincerely,

Harvard Library Access Services

Courtesy Notice

Dear Julie Petzold,

We would like to remind you that the following items are due shortly:

Loans

Sincerely

Harvard Library Access Services